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TERMS AND CONDITIONS OF USE
Effective Date: 19-10-2025
Company Name: Astrozalak
Website: [www.astrozalak.com]
Operated by: Astrozalak Private Limited (“Astrozalak”, “We”, “Us”, “Our”)
1. ACCEPTANCE OF TERMS
By accessing or using the website [www.astrozalak.com] (hereinafter referred to as the “Website”) or purchasing any products or services from Astrozalak, you (“User”, “Customer”, “You”, “Your”) agree to be bound by these Terms and Conditions of Use (“Terms”).
If you do not agree with these Terms, please do not use or access our Website. Your continued use of the Website shall signify your acceptance of the updated Terms.
2. ABOUT ASTROZALAK
Astrozalak is an online platform providing astrological, spiritual, and religious products and services.
We offer a wide range of products including but not limited to:
Bracelets, Siddh Rudraksha, Murti Yantras, Anklets, Frames, Zodiac Collections, Karungali, Combos, Pyrite, Kavach, Diddh Range, Gemstones, Pyramids, Pendants, Towers & Tumbles, Premium Rudraksha, Women Bracelets, Evil Eye products, and related spiritual accessories.
Our products are sold for personal belief, spiritual guidance, and decorative purposes only. We do not claim any guaranteed outcomes or effects.
3. ELIGIBILITY
By using this Website, you represent that:
- You are at least 18 years of age and can enter into legally binding contracts under the Indian Contract Act, 1872.
- If you are under 18, you may use the Website only under the supervision of a parent or legal guardian.
- You agree to provide accurate, current, and complete information during registration or checkout.
4. REGISTRATION AND ACCOUNT SECURITY
- To access certain features, you may be required to register on the Website using your mobile number, email ID, or social media login.
- You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
- You agree to notify Astrozalak immediately of any unauthorized access or suspected security breach.
5. PRODUCTS AND SERVICES
- All products are described and photographed as accurately as possible. However, minor variations in color, shape, size, or texture may occur due to natural differences or screen settings.
- Prices, product availability, and descriptions are subject to change without notice.
- Astrozalak reserves the right to discontinue or modify any product at its sole discretion.
- Certain products (e.g., energized items like Rudraksha, Yantras, Gemstones, or Kavach) are customized and may not be eligible for return or refund once processed.
6. PRICING AND PAYMENT
- All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes, unless stated otherwise.
- Payments can be made through credit/debit cards, UPI, net banking, wallets, or other payment gateways integrated on the Website.
- You agree to provide correct and valid payment information.
- In case of failed or duplicate transactions, refunds (if applicable) will be processed after verification within 7–10 working days.
7. DELIVERY, CANCELLATION AND REFUND
Please refer to our detailed [Delivery, Cancellation & Refund Policy], which forms an integral part of these Terms.
In summary:
- Orders can be cancelled within 1 hour of placing them, before processing.
- No refund once products are energized, customized, or dispatched.
- Damaged product claims must be reported within 24 hours of delivery with clear proof.
- Spiritual and customized items are non-returnable and non-refundable.
8. USE OF WEBSITE
When using the Website, you agree not to:
- Post or share any unlawful, defamatory, or offensive material.
- Engage in fraudulent, misleading, or abusive behavior.
- Upload files containing viruses or harmful code.
- Copy, distribute, or exploit Website content without written permission.
- Create multiple fake accounts or use others’ credentials.
Astrozalak reserves the right to suspend or terminate access if you violate these terms.
9. INTELLECTUAL PROPERTY
All content on the Website including text, images, graphics, logos, and product designs are the property of Astrozalak Private Limited or its licensors.
You may not copy, reproduce, or use any content without prior written consent.
10. DISCLAIMER
- All astrological, spiritual, and religious products or services offered by Astrozalak are meant for faith, positivity, and belief purposes only.
- We make no guarantees, warranties, or representations regarding the outcome or effectiveness of any product.
- The information or advice provided through our content or service is not medical or psychological advice.
- Users are advised to consult qualified professionals for health or mental issues.
Astrozalak, its employees, and affiliates shall not be liable for any loss, damage, or injury resulting from the use or misuse of our products or services.
11. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Astrozalak shall not be liable for:
- Any indirect, incidental, or consequential damages;
- Delays or delivery failures due to external courier issues;
- User errors such as incorrect address, phone number, or product misuse;
- Any belief-based or spiritual outcome not being achieved.
Our total liability, if any, shall not exceed the total amount paid by the User for the concerned order.
12. INDEMNIFICATION
You agree to indemnify and hold harmless Astrozalak, its directors, employees, partners, and agents from any claims, damages, losses, or expenses arising from your violation of these Terms or misuse of the Website.
13. PRIVACY POLICY
Your use of the Website is also governed by our [Privacy Policy], which explains how we collect, use, and protect your personal information.
14. TERMINATION
Astrozalak may suspend or terminate your account or access to the Website at any time, without notice, if you violate any of these Terms or for any reason it deems appropriate.
15. GOVERNING LAW AND JURISDICTION
These Terms are governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts of New Delhi, India.
In case of arbitration, it shall be conducted under the Arbitration and Conciliation Act, 1996, in English, before a sole arbitrator appointed mutually.